Eligibility: 

Full-price sales are eligible for a return or exchange within 14 days of the delivery date. Please email info@vivessencebyluna.club for approval within 14 days of receiving your item(s).
Products must be returned in an unused, unwashed condition with original tags still attached.

Any returns which are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Customers are responsible for return shipping cost. We recommend a tracked or ‘signed for’ service as we do not accept liability for lost parcels.
 
All items purchased in a sale are final and cannot be returned.

Return Instructions: 

To request a return or exchange, please email us at info@vivessencebyluna.club within 14 days of receiving your order, with your order number and ‘Return’ quoted in the subject line.

Once we email to confirm your return or exchange has been approved, the items must then be sent back to the address provided within 5 business days of the email confirmation.

Please include a note with your order number so that we can identify your parcel and whether you require an exchange or refund, failure to do so can result in a delay in processing your refund/exchange. Please allow 7 to 10 days for your refund to be processed.
If the items are returned in a re-saleable condition, you will be offered a full refund (minus the original postage cost).
The refund will be processed back onto the original method of payment.

Return to:

Vivessence by Luna

120 Bunns Lane

Churchill House

London

NW7 2AS

Exceptions

We are unfortunately unable to offer a refund or exchange on any personalised items.