Full-price sales are eligible for a return or exchange within 14 days of the delivery date. Please email email@example.com for approval within 14 days of receiving your item(s).
Any returns which are damaged, soiled or altered may not be accepted and may be sent back to the customer.
To request a return or exchange, please email us at firstname.lastname@example.org within 14 days of receiving your order, with your order number and ‘Return’ quoted in the subject line.
Once we email to confirm your return or exchange has been approved, the items must then be sent back to the address provided within 5 business days of the email confirmation.
Please include a note with your order number so that we can identify your parcel and whether you require an exchange or refund, failure to do so can result in a delay in processing your refund/exchange. Please allow 7 to 10 days for your refund to be processed.
Vivessence by Luna
120 Bunns Lane
We are unfortunately unable to offer a refund or exchange on any personalised items.