Cancelling or amending your order
Please note that due to the volume of orders we receive, we are unfortunately unable to cancel or amend orders once your order has been placed. Please ensure you take great care when purchasing your items to avoid making any mistakes.
Once you have submitted your order and it is confirmed by Vivessence by Luna you will receive an automated email confirmation with your purchased item(s) and order number. Please use this order number for any future communications with us.
If you do not receive your order confirmation, please ensure to check your spam and junk email folders. Should you still not receive this, please email us on firstname.lastname@example.org and we will gladly resend the confirmation to you.
We provide a standard delivery service:
For any further information in regards to shipping & delivery please call +44 7702 586528.
IMPORT TAXES AND DUTY
Customers with shipping addresses outside the UK are responsible for all applicable duties, VAT and import taxes. These are not included in the cost of shipping.