This privacy policy sets out how Vivessence by Luna uses and protects any information that you give Vivessence by Luna when you use this website.

Vivessence by Luna is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Vivessence by Luna may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th July 2020.

This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).

Who are we?

Any information you share with Vivessence by Luna is controlled by us Vivessence by Luna ltd, CO/D Rayner Essex LLP, Tavistock House South, Tavistock Square, London, WC1H 9LG.

What Do We Collect?

We may collect the following information:

When you place an order, register for an account, sign up for our electronic communications (such as our e-mail newsletters) we collect information about you. This generally includes your name, postal address, delivery addresses, e-mail address, telephone number and payment details.

  • name and postal address

  • delivery / Shipping address

  • e-mail address

  • telephone number

  • payment details

  • order product information

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and and in particular for the following reasons:

  • Internal record keeping
    We may use the information to improve our products and services.
    We may periodically send promotional emails or mailings about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Sharing Your Data

We will only ever share your data with third parties for the following reasons, or reasons specified to you elsewhere in this privacy notice:

If you sign up to our online newsletter your details will be registered with our third party marketing platform provider mailchimp


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Independent Information about cookies including how to block or delete them can be found at

Links to other websites cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Information

You may choose to restrict the collection or use of Vivessence by Luna in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

Your Rights

Under the GDPR you have the following rights:

  • to obtain access to, and copies of, the personal data that we hold about you

  • to require that we cease processing your personal data if the processing is causing you damage or distress

  • to require us not to send you marketing communications

  • to require us to correct the personal data we hold about you if it is incorrect

  • to require us to erase your personal data

  • to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)

  • to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller

  • to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

To exercise any of the above rights please get in contact with us at

You also have the right to complain to the UK Regulator the Information Commissioner’s Office (ICO) if you believe you request has not been dealt with properly or you have a complaint to raise against Your London Florist for any other data protection related issue. A complaint can be raised via the ICO’s website

You also have the right to withdraw consent from the processing of your personal data by Vivessence by Luna at any time, if your consent was sought initially to use your personal data.

How Long Is Your Data Held?

We will keep basic details, contact details and records of your orders indefinitely.

We will undertake data cleansing on a periodic basis, in an attempt to ensure that the data we do hold about you is up to date.

Right To Rectify Or Stop Processing

If you believe Vivessence by Luna holds information about you that is factually incorrect, or you would like to request that we stop processing your data please email the and we will update your records accordingly.